Frequently Asked Questions

Ordering & Products

How do I know which product is right for me?

Our store is organized by situation — not just product type. Browse by your use case (Recovery Ready, Aging in Place, or Condition Management) or check out our Buying Guides blog for detailed guidance.

Are your products covered by insurance or Medicare?

Coverage varies by product and plan. We recommend checking with your insurance provider or Medicare directly. We're happy to provide product documentation to support your claim.

Can I return a product if it doesn't work for me?

Yes — please review our Shipping & Returns Policy for full details on eligibility and the return process.

Shipping

How fast will my order arrive?

Most orders ship within 1–2 business days. Delivery times vary by location. See our Shipping & Returns Policy for more details.

Do you offer expedited shipping?

Yes, expedited shipping options are available at checkout.

Support

How do I contact you?

Visit our Contact page and we'll get back to you as soon as possible — typically within 1 business day.